When asked if Front has improved their team morale, Joe’s answer was, “A resounding yes. The team feels less stressed and more empowered “As long as we follow the protocols we set up - which is easy in Front - we’re not going to have anything accidentally fall through the cracks and be missed.” They are able to have 30 customer updates or projects in process at once. With Front, WizardPins isn’t missing customers as a result of not being responsive. We have concrete numbers that we can communicate to our clients and say ‘this is what you can expect when you work with us.’ – Joe Vella, Head of Sales Scaling to serve more customers They give us 100 percent certainty of how quickly people are getting the answers they need, and it allows us to constantly iterate on our processes.”įront puts a science behind our business. “Front’s analytics have been huge for us. With Front, the WizardPins team has insight into their communications, so they can set clear expectations with customers and make decisions to improve their processes internally. – Joe Vella, Head of Sales Insights to stay ahead of the competition There’s a lot of power we get out of the Shopify integration in Front. “With Front, we spend less time clicking around and doing mundane things, which makes us a lot more efficient as a team. The team can duplicate an invoice more quickly and get a view of the customer instantly, so they know what to expect with any situation. Since Front integrates with Shopify, the WizardPins team can access and update their Shopify data directly in their inboxes. Most of our feedback from customers is, ‘You’re super helpful, you’re the first to get back, you kept me updated the whole time!’ – Joe Vella, Head of Sales Shopify in their inboxes makes everyone more efficient “We can look at their artwork, assess needs right out the gate, and send back an actionable email rather than making them go back and forth with questions.” “Now customers can submit online and be good to go in 15 minutes,” Joe said. While their competitors promise a response within 24 to 48 hours, WizardPins usually responds in 15 to 30 minutes or less because of Front.įront also enables them to elicit the information they need in the first message using Front’s message template feature. With Front, WizardPins has significantly cut down their first response time, which gives them a competitive edge. – Joe Vella, Head of Sales Responding 50x faster than their competitorsĬustom orders take a lot of back and forth questions - quantity, artwork, coloring, sizing - and in this industry, the first to respond often wins the business. We’re thankful for Front and couldn’t work without it,” Joe said.įront allows us to focus on what’s most pressing and relevant, which is virtually impossible with Gmail. “It feels like Front was made perfectly for us. Now their entire support team uses Front to manage customer requests. “Information was siloed which impacted response time and customer experience - they felt like they were getting bombarded from many angles instead of one.” Solution “Gmail was super clunky,” said Joe Vella, Head of Sales at WizardPins. People were getting logged out and forwarding emails to keep others in the loop on orders. They had multiple company email addresses to manage. With quick turnaround time and even faster business growth, Gmail couldn’t keep up with the WizardPins team. Their team manages email through Front and integrates their inboxes with Shopify, allowing them to work more efficiently, respond faster, and provide unrivaled customer service. For a custom production business, this means responding to quote requests within minutes and thinking outside the box to exceed customers’ order expectations, whether they need 50 pins by next month or 5,000 keychains by next week. The WizardPins team takes pride in delivering unrivaled customer service. WizardPins integrates Front with Shopify to manage their ecommerce store seamlessly.Įver decorated your bag or jacket with a shiny pin of your company logo, favorite sports team mascot, or TV character? It might be a creation from WizardPins, a Shopify store that makes high-end custom pins, key chains, bottle openers, and more.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |